Manually updating AOneDA from v3.0 to v3.1

    The ArchiveOne Deployment Analyzer (AOneDA) provides the System Health functionality once ArchiveOne is installed. In order to update from ArchiveOne Deployment Analyzer (AOneDA) v3.0 to v3.1, you will need to manually uninstall the existing version and install the new version. Once completed, no further manual updates will be required. To update AOneDA from v3.0 to [...]

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    PRB: ArchiveOne connection failure error on the Archive Search website

    SYMPTOMS When logging in to the ArchiveOne Search website, you receive the error: “ArchiveOne Connection Failure The website has failed to connect to the SQL database. The connection string used was: Data Source=”HOSTNAME\INSTANCE”;Integrated Security=SSPI;Initial Catalog=master;Connect Timeout=30 The exception thrown was: The thread was aborted. Please contact your administrator.”  The Data source given in the SQL [...]

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    PRB: Unable to add users to Mailbox Manager in Exchange 2007 environments

    SYMPTOMS When you attempt to add a user to the Mailbox Manager, the user isn’t added but not error message is displayed. Looking at the AOnePolSnap.log, you see the following error: 13 09:32:54 474790 *** INFO:Starting:Start of add item to mailbox manager 13 09:32:54 480737 PermManager::IsValidLicence 13 09:32:54 483682 PermManager::IsValidLicence returning cached validity 13 09:32:54 [...]

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    PRB: Policy finds no matching items

    SYMPTOMS You have run a policy but it finds 0 matching items. The ArchiveOne service trace shows: 11 11:09:43 *** INFO:Completed processing of X mailboxes, Y folders, 0 messages 11 11:09:43 *** INFO:No search matches found ROOT CAUSE This may indicate an issue if you were expecting your policy to find matching items. For example: [...]

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    PRB: User is unable to retrieve messages in Exchange 2016 environments

    SYMPTOMS A user with a mailbox hosted on Exchange 2016 (on-premises or in 365) is unable to retrieve messages. You see the following error in the ArchiveOne service trace: 21 14:55:39 OpenMailboxFromAutoDisoveryData OpenMsgStore failed 0×80040110 21 14:55:39 FEE_RemoveProfile called for profile AO_UnifiedMailboxLogon_48016b27 21 14:55:39 CAMComplianceServer::GetMessage failed to open mailbox 0×80040110 ROOT CAUSE The mailbox logon [...]

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    PRB: AOneSearch website unable to connect to SQL database Error 26

    SYMPTOMS When accessing the Archive Search (AOneSearch) website, you see the following error: The website has failed to connect to the SQL database. The connection string used was: Data Source=”HOSTNAME\INSTANCE”;Integrated Security=SSPI;Initial Catalog=master;Connect Timeout=30 The exception thrown was: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found [...]

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    PRB: Retrieving messages to PST from Archive Search in Admin console fails

    SYMPTOMS You have run an archive search using the ArchiveOne Admin console, and are retrieving the results to PST but not all messages are retrieved successfully. You may receive a Microsoft Management Console (MMC) error. The following errors are seen in the ArchiveOne service trace: 09 13:53:54 @DCOM02002e20 *** INFO:creating new message in \3 09 [...]

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    PRB: Archiving policy fails to run against a user reporting 1 mailbox, 0 folders, 0 messages

    SYMPTOMS When running a policy against a user, the policy completes within a few seconds and reports completed with ’1 mailbox, 0 folders, 0 messages’. In the ArchiveOne service tracing you see: 21 10:09:38 402789 @Ctrl1538 AOneMailboxManagerDatabase::GetID failed to find mailbox with name ” 21 10:09:38 403772 @Ctrl1538 AOneMailboxManagerDatabase::GetID failed to find mailbox with dn [...]

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    PRB: ArchiveOne Service fails to start with MAPI error 0×80040115

    SYMPTOMS The ArchiveOne Service fails to start. In the service tracing you can see the following error: 13 15:51:21   lpSvcAdmin->ConfigureMsgService using GC failed 0×80040115 13 15:51:21   EnsureValidLicence called but global session is null – exiting 13 15:51:21   *** INFO:Check licence failed due to Exchange connectivity 13 15:51:21   ReportCriticalFailure:EventLogged Service failed to log into the Exchange [...]

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