PRB: Retrieving messages from Archive Search in Admin console fails

    SYMPTOMS You have run an archive search using the ArchiveOne Admin console, and are retrieving the results to PST but not all messages are retrieved successfully. You may receive a Microsoft Management Console (MMC) error. The following errors are seen in the ArchiveOne service trace: 01 08:54:10 616044 @DCOM081f0570 RPT:2100 CMAPILargeProperty::AddToObject pMAPIProp->OpenProperty with IID_IStream returned [...]

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    PRB: Retrieved message has a blank body

    SYMPTOMS When you retrieve a message, though the retrieval is successful the body of the message is blank. However, all other fields (To, From, CC, BCC) and any attachments are present; only the body of the message is missing. The ArchiveOne service trace shows the following: 01 11:59:10 416067 @DCOM01731ef8  CAMComplianceServer::GetMessageToFolder returning entryid ‘(null)’ ROOT [...]

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    PRB: PST Processor is unable to connect to the AOnePolFileAccess webservice

    SYMPTOMS You are running the PST Processor but it is not processing any policies. If you view the PST Processor on the client machine from the system tray icon, its current status reports it is awaiting a valid connection. Looking the PST Processor logging, you see: 16 13:31:38 CheckExchangeServer got server name ‘FailedToReadFeeServer’ 16 13:31:38 [...]

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    PRB: ArchiveOne service fails to start as unable to login to service account mailbox 0×80040111

    SYMPTOMS The ArchiveOne Service fails to start. Examining the ArchiveOne service tracing, you see: 06 09:31:52 User running service has name ‘ArchiveOneAdmin’ domain ‘MY_DOMAIN’ 06 09:31:53 c2c_HrOpenStoreFromGuid lphSession->OpenMsgStore failed 0×80040111 06 09:31:53 Extended error string: The information store could not be opened. 06 09:31:53 Extended error component: MAPI 1.0 06 09:31:53 Extended error low level [...]

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    PRB: PST fails to copy with the error ‘There was a problem preparing items for upload to the agent’

    SYMPTOMS You have assigned a copy policy to a PST but it fails with the error ‘There was a problem preparing items for upload to the agent’. In the PST Enterprise Client tracing you can see: 23 17:31:06 PSTMoveIterator::FoundMessage – Processing message with subject ‘My email message’ 23 17:31:06 PSTMoveIterator::AddPreUploadProps() – Message GUID SaveChanges() failed. [...]

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    PRB: Unarchive or retrieval of a message failing due to blank repository definition

    SYMPTOMS When attempting to retrieve a message or run an unarchive policy this fails. In the ArchiveOne Service tracing you see the following: 29 12:21:42 008128 @dc4 CAMComplianceServer::GetIniVars for repository ‘Year_2015′ 29 12:21:42 010857 @dc4 CAMComplianceServer::GetIniVars storage is online and zip location is ” 29 12:21:42 013645 @dc4        CAMComplianceServer::GetIniVars found ZipLocation EMPTY [...]

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    PRB: Archiving phase failing with MAPI error 0x8004011d

    SYMPTOMS On a recurring and regular basis the archiving phase will fail the error “The service could not create a connection to Exchange”. When you restart the ArchiveOne Service, the archiving completes successfully however, the error keeps recurring some time later. Examining the log files you see: 29 08:38:55 260427 @ZipMaker_b18 c2c_HrOpenStoreFromGuid lphSession->OpenMsgStore failed 0x8004011d [...]

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