PRB: Discovery of a PST on a network share fails due to authentication

    SYMPTOMS When PST Enterprise is running, a user receives a Windows authentication prompt which they cancel or are unable to authenticate. As an administrator you notice that some PSTs are not being discovered or processed as expected for this user. In the PST Enterprise Client log, you see the following: 19 06:42:41 PSTFileIterator::ReportUncoupledDiscoveryData OpenMsgStore failed [...]

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    PRB: Search says ‘Sorry, no archived items match your search criteria’ ACSS_TOKEN_TOO_LARGE

    SYMPTOMS When running a search from the ArchiveOne admin console with criteria that should return results you get the following message ‘Sorry, no archived items match your search criteria’ In the service DCOM log you see the line – MetaSearchIndex::Search AOneSearchIndex failed for respository ‘Year_2015′, status 26:ACSS_TOKEN_TOO_LARGE ROOT CAUSE This error is presented when one [...]

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    PRB: Licence check fails due to incorrect site name

    SYMPTOMS When attempting to open the ArchiveOne Admin console, you receive an error message: “MSG0002: There is a problem with your license key. Check on the license page for more details” When reviewing the Licence tab on the configuration settings, you receive the following errors: “MSG1249: The license string has the wrong Exchange site or [...]

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    PRB: Policy fails to complete with error “Unable to connect to Archive One Data Manager Service”

    SYMPTOMS When attempting to run an archiving policy this fails with the error “Terminated: Unable to connect to Archive One Data Manager Service. Repositories using staged archiving may still have been processed.” The following error can be seen in the ArchiveOne service trace: 21 01:00:17 @fbc PolicyMTIterator::FoundStore failed to open ItemListManager 0×80040154 ROOT CAUSE The [...]

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    PRB: Retrievals and other actions fail due to an invalid masterfile in the repository index

    SYMPTOMS An invalid masterfile in a repository index can cause a number of operations to fail. For instance, the retrieval of an archived message from a particular repository fails. In the ArchiveOne service tracing you see the following: 05 10:41:58 573267 @DCOM006acc18 DetermineSearchMasterFilename::Copying index master ‘E:\ArchiveOne\Repositories\Year_2014\Index\MasterFile10.a1i’ to search temp ‘E:\ArchiveOne\Repositories\Year_2014\Index\TempSearch_MasterFile10.a1i’ 05 10:41:58 587451 @DCOM006acc18 IsMasterFileEmpty [...]

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    PRB: Archiving fails due to invalid Masterfile

    SYMPTOMS Archiving fails for a specific repository with the error: “Initialization of the index engine failed unexpectedly (I)” The following error can be seen in the ArchiveOne service tracing: 05 10:40:15 128537 @ZipMaker_cbc ValidateMasterFile – Starting to validate ‘E:\ArchiveOne\Repositories\Year_2014\Index\TempDuplicate_EAS-SRV-ARCH-01_P\SIMIndex\SIMIndexMaster.a1f’ 05 10:40:15 135342 @ZipMaker_cbc Master file invalid: Calculated file size ’4592′ does not match actual file [...]

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    PRB: Mailbox Manager node appears empty as unable to connect to SQL instance

    SYMPTOMS When selecting the Mailbox Manager node in the ArchiveOne Admin console, no mailboxes are listed. In the ArchiveOne service tracing you see the following: 17 11:07:02 716020 AOneMailboxManagerDatabase::Connect Connection Open failed 0×80004005 (SQL Server Network Interfaces: Error Locating Server/Instance Specified [xFFFFFFFF]. ) 17 11:07:02 717299 TraceConnectionFailure found 3 errors: 17 11:07:02 718521 Error 0×80004005 [...]

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    PRB: Preview pane in AOneSearch doesn’t display the message

    SYMPTOMS When selecting a message in the Archive Search (AOneSearch) website, the message preview is blank. The following can be seen in the ArchiveOne service tracing: 17 12:18:21 810775 @DCOM0bc35f58  InternalOpenMessageForSnippet found MoveFile from ‘C:\Program Files (x86)\Barracuda\ArchiveOne\ServerData\SnippetTempCMSGs\A1-2008R2-3_PUnzipTemp_270_Snip\000005_Email__05_of_10__text_.cmsg’ to ‘C:\Program Files (x86)\Barracuda\ArchiveOne\ServerData\SnippetTempCMSGs\A1-2008R2-3_PUnzipTemp_270_Snip\{1B6ECC07-9CD3-4FDC-91FA-9D537107600F}_000005_Email__05_of_10__text_.cmsg’ FAILED with error 5 ROOT CAUSE The ArchiveOne service account user (by default, ArchiveOneAdmin) [...]

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    PRB: Search results are incomplete as an extended file is missing

    SYMPTOMS When running an archive search, not all expected matches are returned in the results. Looking at the ArchiveOne service trace, you see the following:  04 12:07:09 @DCOM0794b950 ValidateMasterFile – Starting to validate ‘c:\repositories\Year_2015\index\MasterFile.a1i’ 04 12:07:09 @DCOM0794b950 Master appears to be valid, containing 1 partitions 04 12:07:09 @DCOM0794b950 CRepositoryCriteria::GetPartitionFiles found file ‘c:\repositories\Year_2015\index\1\A1-2012R2-2_P150604114036_0000.a1i’ is referred to [...]

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