PRB: Extended index file causing search to fail with status error -37

    SYMPTOMS Searches from the ArchiveOne Admin console or from the AOneSearch website fail to complete. The following error is seen in the service tracing: 07 13:08:07 395304 @DCOM4927e310 SODPopulateVector found 124 records in repository ‘Year_2011′ code ‘Repository [Year_2011] Index num 0′ 07 13:08:07 407903 @DCOM4927e310 DetermineSearchMasterFilename::Copying index master ‘I:\Year_2011\Index\TempPartSearch_SERVER03_P_{C7009644-36B2-49E9-B443-BA7A531B88FE}\MasterFile1.a1i’ to search temp ‘I:\Year_2011\Index\TempPartSearch_SERVER03_P_{C7009644-36B2-49E9-B443-BA7A531B88FE}\TempSearch_MasterFile1.a1i’ 07 13:08:07 [...]

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    PRB: Archiving fails with error “Aborted due to a problem with a message.”

    SYMPTOMS The second phase in the status window reports that archiving fails with the error: “Aborted due to a problem with a message.” ROOT CAUSE The service trace indicates that the Filter Service could not be started as the service does not exist (0×80070424): 22 16:00:21 111358 @ZipMaker_1940 FilterWordsIterator::FilterProcessFile ‘C:\ARCHIVE ONE\TEMP\EMAIL_PZipMakerTemp\subody.txt’ file extension ‘.txt’ 22 [...]

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    PRB: Message fails to retrieve with “ACSS_UPDATE_SEARCH_FAILED” error

    SYMPTOMS Retrieving an archived message fails via the Quick Link Client. The following error can be seen in trace: InterpretWebServiceResponse:Error message ‘Failed to find message in archive with AOne Server Status of ACSS_UPDATE_SEARCH_FAILED.’ RetrieveMessage returned status 35 The following can be seen in the service trace: GetCurrentMasterIndexNumber: failed to get master index number file because [...]

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    HOWTO: Replace an ArchiveOne service build

    OVERVIEW There may be instances when Barracuda Support will give you a new service build to either fix a reported issue, or assist in gathering more diagnostics to find the root cause. This article details how to replace your existing service build. A download link for the new service build will be provided to you [...]

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    PRB: Unable to connect to Mailbox Manager database error 0x8000ffff

    SYMPTOMS Failure to access the Mailbox Manager database can manifest in a number of ways: users may be unable to retrieve messages and you will see an error when attempting to access the Mailbox Manager node in the ArchiveOne Admin console. The following error is seen in the ArchiveOne service tracing: 28 07:59:49 @UpdateDNThread10a8 AOneMailboxManagerDatabase::Connect [...]

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    PRB: User is not permitted to run searches on AOneSearch

    SYMPTOMS When a user runs a search from the Archive Search website, no results are returned. The user however can see their folder hierarchy and message previews successfully. The following can be seen in the ArchiveOne service trace: 27 11:37:14 726077 @DCOM020d1a00 CAMComplianceServer::SearchIndex NetGetAnyDCName for ‘MY_DOMAIN_NAME’ failed 1355 27 11:37:15 836883 @DCOM020d1a00 CAMComplianceServer::Search NetUserGetInfo for [...]

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