PRB: Retrieval or unarchive of message failing due to missing zip file

    SYMPTOMS When retrieving a message, or running an unarchive policy, the original message can’t be extracted from the archive as the .zip file containing the CMSG file is missing. The following can be seen in the ArchiveOne service trace: 10 13:41:31 @1540 UNZIP ZipFilename=[\\SERVER\Archive\Year_2015\1\A1P090310014921_SRVARC_P000006.zip] 10 13:41:31 @1540 UNZIP tempdir=[C:\Program Files (x86)\Barracuda\Archive One\SERVER_PUnzipTempResolveAtt_1540_SIS] 10 13:41:31 @1540 [...]

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    PRB: Unarchiving or retrieval fails with MAPI 0×80004005 error

    SYMPTOMS When running an unarchiving policy or attempting to retrieve a message this fails. The service tracing shows the error MAPI 0×80004005 when attempting to write the retrieved message to the mailbox: Example 1: 11 14:38:15 @1c04 *** INFO:creating new message in \Inbox\My Folder 11 14:38:15 @1c04 RPT:2222 CMAPILargeProperty::AddToObject OutStream->Write returned MAPI 0×80004005(MAPI_E_CALL_FAILED) An error [...]

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    FAQ: Can I use ArchiveOne without a live Exchange environment?

    ArchiveOne requires a live Microsoft Exchange environment to connect to. It is not possible to run ArchiveOne without Exchange. When the ArchiveOne service starts, it attempts to contact Exchange and create a MAPI profile for the service account mailbox. If Exchange is offline or has been decommissioned, the ArchiveOne service will fail to start successfully. [...]

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    HOWTO: Change the Journal Cleanup behaviour in ArchiveOne

    OVERVIEW Any messages in the Exchange Journal mailbox(es) where no recipients match a user in the Mailbox Manager will be skipped for archiving and remain in the Journal mailbox by default, unless you have configured the Journal Cleanup behaviour to delete all messages regardless of whether they are archived or not. Over time, the Exchange [...]

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    PRB: Failure in AOneDA test “ArchiveOne Deployment Analyzer is unable to download latest tests”

    SYMPTOMS The ArchiveOne Deployment Analyzer is unable to download the latest test definitions. Barracuda periodically update and produce new tests for the AOneDA. AOneDA will attempt to check for and download any revised tests on startup. ROOT CAUSE AOneDA is unable to connect to FTP site “ftp://ada.c2c.com/Updates/2_7” (AOneDA v2.7 is shipped with ArchiveOne v7.0) or “ftp://ada.c2c.com/Updates/2_5” [...]

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    PRB: Failure in AOneDA test “The service is unable to deliver performance data to Barracuda”

    SYMPTOMS The ArchiveOne Deployment Analyzer is unable to submit performance data to Barracuda successfully. ROOT CAUSE Barracuda collect performance metrics and version information from your installation of ArchiveOne. If the ArchiveOne server is unable to connect to “http://update.c2c.com/VersionCheck/Check.asmx” this submission fails. RESOLUTION Ensure that you can access http://update.c2c.com/VersionCheck/Check.asmx via a web browser on the ArchiveOne server [...]

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    INFO: NSPI connection limited reached

    A known issue has been found with ArchiveOne whereby in some customers environments the service can run out of NSPI connections. This causes the following symptoms: Policies may fail every few days with ‘unable to connect to Exchange’, until the service is restarted. Retrievals may begin failing for all users until the service is restarted [...]

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    HOWTO: Delete data from the PST history table in the SQL database

    OVERVIEW The C2CAOneConfig SQL database is used to store the history of events when processing PST files. You may wish to delete some or all of this data periodically to save storage for instance. Deleting this data removes the audit of events when processing a PST file; it doesn’t affect the processing of the PST [...]

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