HOWTO: Disable Single Instance Storage (SIS)

    OVERVIEW This article details how to disable Single Instance Storage (SIS) in ArchiveOne Enterprise (Policy or Compliance), or in ArchiveOne Express   HOW TO STEPS Open Regedit and locate the following string(s): For Policy: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AOnePolService\Parameters For Compliance: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AOneCmplService\Parameters Create a DWORD named ‘InhibitSis’ Set the new key to a value of 1. Restart the ArchiveOne [...]

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    PRB: Search and Retrieve Folders not appearing in mailbox

    SYMPTOMS After running a policy against enabled mailboxes the user does not see the ‘Search Archive‘ and ‘Retrieved Messages‘ folders in their client mailboxes. ROOT CAUSE The configuration is incorrect. RESOLUTION In order for the ‘Search Archive‘ and ‘Retrieved Messages’ folders to appear in the end-user mailbox they need to be enabled in the Mailbox Manager. [...]

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    FAQ: What versions of Outlook do the ArchiveOne client components support?

    The versions of Outlook supported for the ArchiveOne Quick Link Client, Laptop Client and PSTProcessing Client are : Microsoft Outlook 2000 Microsoft Outlook 2002 / XP Microsoft Outlook 2003 Microsoft Outlook 2007 Microsoft Outlook 2010 (32 bit ) Microsoft Outlook 2010 (64 bit ) Microsoft Outlook 2013 (32 bit) Microsoft Outlook 2013 (64 bit)  C2C targets full [...]

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    HOWTO: Unarchive for a specific date range

    OVERVIEW This article outlines how to limit unarchiving to a specific date range only (this capability is not available by default in the admin console). HOW TO STEPS Open the ArchiveOne Admin Console. Create a new Policy. Set the Action for the Policy to List. Add criteria to the policy to set the date range [...]

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