PRB: Troubleshooting AOneSearch database connectivity errors

    Make sure the title of the article starts with HOWTO: . The steps of your HOWTO go in here. It should start with a full description of what it will achieve for the user. Make sure you check spelling and grammar. No abbreviations. No freaky fonts. OVERVIEW In here give the full description of what [...]

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    PRB: Exchange Online option isn’t available in the ArchiveOne installer

    SYMPTOMS When running the ArchiveOne setup, the Exchange server drop down menu doesn’t contain ‘Exchange Online’ though you have configured your Exchange Online environment. ROOT CAUSE The ‘Exchange Online’ option in the setup will only be available when there are no on-premises Exchange servers. If there are on-premises Exchange servers (e.g. in a hybrid configuration), [...]

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    INFO: The _PoliciesCheckFiles folder in ArchiveOne

    In the ArchiveOne installation directory resides the _PoliciesCheckFiles folder, by default C:\Program Files (x86)\Barracuda\Archive One\ServerData. A number of useful ‘Check Files‘ are written to this location: Message_XXXX.log Policies_XXXX.log Repositories_XXXX.log Zip_XXXX.log MessageToBeSkipped.mdb All Check Files follow a naming convention where they are appended with an 4 digit ID which relates to the thread ID in the [...]

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    INFO: PST files data size and file size

    PST files can have data added and removed from them under normal usage. For instance, a user may move emails from their mailbox to a PST file which will increase the data size. A user may also delete emails they no longer require from a PST file which reduces its data size. Changes in the [...]

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    HOWTO: Use ProcDump for troubleshooting service crashes

    OVERVIEW Barracuda Support may advise you to use the utility ProcDump for diagnostic purposes. ProcDump will generate a dump file when the monitored process hangs or crashes. This article will talk about how to set up ProcDump for a service crash. If the service is hanging (rather than crashing) you will need to follow: HOWTO: Use [...]

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    HOWTO: Increase and gather logging for Advanced Discovery in ArchiveOne

    OVERVIEW Advanced Discovery is an additional feature of ArchiveOne Enterprise that allows for the generation of litigation discoveries and data collection across live mailboxes, archived data and PST data. It also allows for legal holds to be applied to users’ mail no matter where it resides. There may be instances when the connection to the [...]

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    PRB: “MSG1260: There is a problem reading the list of mailboxes”

    SYMPTOMS When trying to add mailboxes to the Mailbox Manager node in the ArchiveOne admin console, a message box appears which states: “MSG1260: There is a problem reading the list of mailboxes. You can clear the list of mailboxes by renaming the file \\CONFIGURATION_SERVERNAME\Add-ins\AOnePol\ServerData\MailboxManager.mdb then restarting the service and admin. Note: If you do rename the file, [...]

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