HOWTO: Replace an ArchiveOne service build

    OVERVIEW There may be instances when Barracuda Support will give you a new service build to either fix a reported issue, or assist in gathering more diagnostics to find the root cause. This article details how to replace your existing service build. A download link for the new service build will be provided to you [...]

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    HOWTO: Use ProcDump for troubleshooting service crashes

    OVERVIEW Barracuda Support may advise you to use the utility ProcDump for diagnostic purposes. ProcDump will generate a dump file when the monitored process hangs or crashes. This article will talk about how to set up ProcDump for a service crash. If the service is hanging (rather than crashing) you will need to follow: HOWTO: Use [...]

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    HOWTO: How to request a license for Archive One for Files

    OVERVIEW If you require a license for ArchiveOne for Files you will need to generate a license application file to send Barracuda. Barracuda will then send you back a license file suitable for your environment. HOW TO STEPS To generate the license application file, Open the ArchiveOne Management Console. Right-click on the ArchiveOne node and select [...]

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    PRB: ArchiveOne for Files services unable to connect on required ports

    SYMPTOMS If the ArchiveOne For Files services are unable to communicate on the required ports you may see a number of different symptoms. For instance, an unarchive policy fails to unarchive any files although the policy finds files matching the specified criteria or, when you attempt to open an archived file, the retrieval fails. When [...]

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    PRB: Service failed to start when installing ArchiveOne File Agent (Error 1920)

    SYMPTOMS When installing the ArchiveOne For Files File Agent on Windows Server 2008, you see the error: Error 1920. Service ‘ArchiveOne File Retrieval Service (AOneFileRetrievalService) failed to start. Verify that you have sufficient privileges to start system services. You have confirmed you have sufficient administrative privileges to start services. ROOT CAUSE .NET Framework 3.5 SP1 is [...]

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    FAQ: How do I find out my license information?

    To find out your license information, see the relevant section below: For ArchiveOne Enterprise Policy: On the archive server, open the ArchiveOne admin console from the ‘ArchiveOne Enterprise (Policy)‘ shortcut on the desktop. Right-click the ‘Status’ node and select ‘Configure…‘. On the License tab, click ‘Review or change license key’. A new window will open [...]

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    HOWTO: Install the Data Processing Server for ArchiveOne For Files

    OVERVIEW On the server that will be the ArchiveOne For Files Data Processing Server, you will need to install the Data Processing Services and Management console. Before installing: Confirm the archive server meets the hardware requirements. Installer account must be a member of the Domain Administrators security group. .NET 3.5.1 must be installed (on Windows [...]

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