HOWTO: Enable logging for the ArchiveOne installation

    OVERVIEW In order to troubleshoot issues during installation, you may need to configure MSI and/or C2C-specific logging. HOW TO STEPS To enable Windows Installer logging: Open a command prompt. Navigate to the directory that contains the installer. Run the installer .exe file with the switches: /v”/l*v C:/setup.log”: e.g. installer.exe /v”/l*v C:/setup.log” Note: the sequence is [...]

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    PRB: Archived files still show as offline even once retrieved

    SYMPTOMS You have archived a file and it correctly shows as an offline file stub. However even though you can successfully retrieve the file, the file icon still shows as offline. ROOT CAUSE The File Agent server has Trend Micro anti-virus installed which disrupts the ArchiveOne For Files retrieval mechanism. RESOLUTION You should configure Trend Micro [...]

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    INFO: Installation prerequisites – ArchiveOne for Files

    This article outlines the necessary prerequisites for an ArchiveOne for Files implementation. Server (Minimum Specification). Dual Core (2GHz) Processor 1GB Ram Windows 2003, 2008, 2008 R2, 2012 or 2012 R2 .NET Runtime 3.5 SP1 Server (Recommended Specification). Quad Core 2.5GHz Processor 2GB Ram Windows 2003, 2008, 2008 R2, 2012 or 2012 R2 .NET Runtime 3.5 SP1 Note: [...]

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    FAQ: What are the minimum bandwidth requirements for C2C products?

    QUESTION What are the minimum bandwidth requirement for server-based products? ANSWER C2C server-based products (such as Archive One Policy and MaX Compression Server) are designed for use in LAN environments where network bandwidth is at least 10Mb/s. Whilst it is possible to run these products over a WAN-link of slower speed it is not recommended [...]

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    HOWTO: Disable IPv6

    OVERVIEW You may asked by a member of the C2C Support team to disable IPv6 in order to troubleshoot network issues. However when unchecking the IPv6 protocol on the network adapter connection settings, you may find IPv6 is still running. HOW TO STEPS To disable IPv6, please follow the instructions on the following Microsoft Knowledge Base article: [...]

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    HOWTO: Generate log files for ArchiveOne for Files

    OVERVIEW When troubleshooting an issue on the ArchiveOne for Files system, you may be requested to generate log files for Support for diagnostic purposes. This article explains how to produce these log files by first removing all previous log files, reproducing the issue, and then where to collect the required log files. HOW TO STEPS [...]

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    INFO: ArchiveOne for Files Diagnostic Tools

    When diagnosing problems with stubs in ArchiveOne for Files the following commands may be of use: fsutil reparsepoint query test.txt This line will determine if a file is a stub (and will display the stub data). Substitute test.txt for the name of the file you wish to check. more < test.txt:C2CDATA > output.txt This line [...]

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