HOWTO: Use ProcDump for troubleshooting service crashes

    OVERVIEW Barracuda Support may advise you to use the utility ProcDump for diagnostic purposes. ProcDump will generate a dump file when the monitored process hangs or crashes. This article will talk about how to set up ProcDump for a service crash. If the service is hanging (rather than crashing) you will need to follow: HOWTO: Use [...]

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    PRB: Access Security Manager cannot select mailboxes on this server

    SYMPTOMS When you modify the “Where to search” option in Access Security Manager, the radio button for “All Mailboxes on this server” is grayed out. ROOT CAUSE This only happens when Access Security Manager is connected to a mailbox located on Exchange 2010. Exchange 2010 no longer associates mailboxes with individual servers. Mailboxes are now [...]

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    HOWTO: Gather Access Security Manager tracing for troubleshooting

    OVERVIEW This process will explain how to enable logging, where to find the log files and how to disable logging again for Access Security Manager (ASM). HOW TO STEPS On the client machine where you are running ASM, Open the Registry Editor by running ‘regedit’. Navigate to:  HKEY_CURRENT_USER\Software\C2C Systems\Access Security Manager\Settings Modify the DWORD ‘trace‘ to value ‘2‘. [...]

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    FAQ: Where can I find the manual for my ArchiveOne software?

    There are two ways to get the user manuals for C2C Software: The manual for all C2C software can be found in installation directory on the server. By default, C2C software is installed to “C:\Program Files(x86)\C2C Systems\<product>” directory. The manuals for all C2C software can also be found in the Manuals section of this Support website. From 7.0 [...]

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    HOWTO: Use ProcDump for troubleshooting service hangs

    OVERVIEW C2C Support may advise you to use the utility ProcDump for diagnostic purposes. ProcDump will generate a dump file when the monitored process hangs or crashes. This article will discuss the process for getting the dump files when a service hangs. For a crashing process, you will need to follow: HOWTO: Use ProcDump for troubleshooting [...]

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    INFO: Outlook And Exchange System Manager (ESM) installed on the same system

    INFORMATION Having Outlook and Exchange System Manager installed on the same machine can result in problems with creation of, and correct functioning of MAPI profiles – a critical aspect of ArchiveOne, MaX Compression, Access Security Manager and PST Enterprise products. C2C cannot provide support for machines configured in this manner. Further, Microsoft does not support [...]

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    HOWTO: Enable logging for the ArchiveOne installation

    OVERVIEW In order to troubleshoot issues during installation, you may need to configure MSI and/or C2C-specific logging. HOW TO STEPS To enable Windows Installer logging: Open a command prompt. Navigate to the directory that contains the installer. Run the installer .exe file with the switches: /v”/l*v C:/setup.log”: e.g. installer.exe /v”/l*v C:/setup.log” Note: the sequence is [...]

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    INFO: Installation prerequisites – Access Security Manager

    This article outlines the necessary prerequisites for an Access Security Manager implementation. Access Security Manager can run on any PC that is running: Windows 2000 or later with the latest service packs. Outlook 2000 or later, configured to connect to an Exchange server. Access Security Manager will process Exchange 5.5 data, but this is not a [...]

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    FAQ: What are the minimum bandwidth requirements for C2C products?

    QUESTION What are the minimum bandwidth requirement for server-based products? ANSWER C2C server-based products (such as Archive One Policy and MaX Compression Server) are designed for use in LAN environments where network bandwidth is at least 10Mb/s. Whilst it is possible to run these products over a WAN-link of slower speed it is not recommended [...]

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