HOWTO: Replace an ArchiveOne service build

    OVERVIEW There may be instances when Barracuda Support will give you a new service build to either fix a reported issue, or assist in gathering more diagnostics to find the root cause. This article details how to replace your existing service build. A download link for the new service build will be provided to you [...]

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    HOWTO: Use ProcDump for troubleshooting service crashes

    OVERVIEW Barracuda Support may advise you to use the utility ProcDump for diagnostic purposes. ProcDump will generate a dump file when the monitored process hangs or crashes. This article will talk about how to set up ProcDump for a service crash. If the service is hanging (rather than crashing) you will need to follow: HOWTO: Use [...]

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    HOWTO: Create a MAPI profile using the MFCMAPI tool

    OVERVIEW You may wish to use MFCMAPI to create a MAPI profile when this can’t be done from the Mail option in Control Panel. This static MAPI profile may then be used for diagnostic purposes. N.B. You must be using Exchange 2010 to follow the below process. You will need to disable encryption to use the [...]

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    HOWTO: Gather advanced Max Compression Client tracing for troubleshooting

    OVERVIEW This process will explain how to enable logging, where to find the log files and how to disable logging again for the MaX Compression Client. HOW TO STEPS Note: This involves editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to [...]

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    PRB: MaX Compression Client is not functioning

    SYMPTOMS The MaX Compression Client is no longer functioning in Outlook though you can see the MaX Compression Client is installed on the machine in Control Panel. ROOT CAUSE The MaX Compression Client is either disabled or is not set as an ‘Active’ add-in in Outlook. RESOLUTION Confirm the MaX Compression Client Add-in is Enabled [...]

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    FAQ: Where can I find the manual for my ArchiveOne software?

    There are two ways to get the user manuals for C2C Software: The manual for all C2C software can be found in installation directory on the server. By default, C2C software is installed to “C:\Program Files(x86)\C2C Systems\<product>” directory. The manuals for all C2C software can also be found in the Manuals section of this Support website. From 7.0 [...]

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    HOWTO: Use ProcDump for troubleshooting service hangs

    OVERVIEW C2C Support may advise you to use the utility ProcDump for diagnostic purposes. ProcDump will generate a dump file when the monitored process hangs or crashes. This article will discuss the process for getting the dump files when a service hangs. For a crashing process, you will need to follow: HOWTO: Use ProcDump for troubleshooting [...]

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    HOWTO: Configure ArchiveOne to use a static MAPI profile

    SUMMARY In some circumstances it can be useful to force the ArchiveOne or MaX Compression service to use a specific (precreated) MAPI profile for processing. MAPI profiles can be manually created using the Profman2 tool (see HOWTO: Create a MAPI profile using the Profman tool), or using the ‘Mail’ application in ‘Control Panel’. Note: This involves [...]

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