HOWTO: Create a MAPI profile using the Profman tool

    OVERVIEW You may wish to use Profman to create a MAPI profile when this can’t be done from the ‘Mail’ option in Control Panel. This static MAPI profile may then be used for diagnostics. HOW TO STEPS To manually create a new MAPI profile: On the archive server, log on as the ArchiveOne service account, the [...]

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    INFO: Outlook And Exchange System Manager (ESM) installed on the same system

    INFORMATION Having Outlook and Exchange System Manager installed on the same machine can result in problems with creation of, and correct functioning of MAPI profiles – a critical aspect of ArchiveOne, MaX Compression, Access Security Manager and PST Enterprise products. C2C cannot provide support for machines configured in this manner. Further, Microsoft does not support [...]

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    HOWTO: Enable logging for the ArchiveOne installation

    OVERVIEW In order to troubleshoot issues during installation, you may need to configure MSI and/or C2C-specific logging. HOW TO STEPS To enable Windows Installer logging: Open a command prompt. Navigate to the directory that contains the installer. Run the installer .exe file with the switches: /v”/l*v C:/setup.log”: e.g. installer.exe /v”/l*v C:/setup.log” Note: the sequence is [...]

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    HOWTO: Move the Add-ins share for MaX Compression Server

    OVERVIEW The Add-ins share is the location where all of the configuration files for most C2C Product sets are stored. By default the MaX Compression Server installation process creates this share on whichever server is specified during the installation (typically the Exchange server that MaX Compression Server is connecting to, the MaX Compression server itself [...]

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    FAQ: What are the minimum bandwidth requirements for C2C products?

    QUESTION What are the minimum bandwidth requirement for server-based products? ANSWER C2C server-based products (such as Archive One Policy and MaX Compression Server) are designed for use in LAN environments where network bandwidth is at least 10Mb/s. Whilst it is possible to run these products over a WAN-link of slower speed it is not recommended [...]

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    HOWTO: Disable IPv6

    OVERVIEW You may asked by a member of the C2C Support team to disable IPv6 in order to troubleshoot network issues. However when unchecking the IPv6 protocol on the network adapter connection settings, you may find IPv6 is still running. HOW TO STEPS To disable IPv6, please follow the instructions on the following Microsoft Knowledge Base article: [...]

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