PRB: PST Enterprise Client fails to launch as unable to connect to PST Enterprise website

    SYMPTOMS When running the PST Enterprise Client, you see that the PSTEnterpriseClient.exe process starts up but no PST files are discovered and no processing takes place. Examining the PST Enterprise Client log you see: 14 18:18:28 PSTProc about to call configuration webservice at ‘http://SERVER01/PSTEnterprise/PSTManagement.asmx’ passing FQDN ‘client1.barracuda.com’ 14 18:20:17 Configuration website connnection failed, pause and [...]

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    PRB: PST Enterprise preinstaller fails to install require IIS roles

    SYMPTOMS When running the PST Enterprise preinstaller, the automated installation of the required IIS roles fails. The PSTEnterprise_PreInstall.log shows the following: Updating IIS feature All Features are not installed Deployment Image Servicing and Management tool Version: 6.3.9600.17031 Image Version: 6.3.9600.17031 Enabling feature(s) Error: 0x800f0906 The source files could not be downloaded. Use the “source” option [...]

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    PRB: The PST Enterprise Client runs but doesn’t perform any processing

    SYMPTOMS The PST Enterprise Client is running but doesn’t perform any processing even though there are policies assigned to the PSTs. In the PST Enterprise Client trace, you see the following: 04 09:47:30 522384 AcquireEnterpriseLicence() – Licence is invalid. No further processing will be done for this mailbox 04 09:47:30 567843 Acquire enterprise license has [...]

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    PRB: Corrupt PST fails processing with 0×80040119 MAPI error

    SYMPTOMS You have assigned a policy to a PST file but processing fails with errors. In the PST Enterprise Client log file you see the following error: 22 10:12:44 474491 PSTFileIterator::AddPstToProfile failed to configure message service 0×80040119 22 10:12:44 488335 PSTFileIterator::CreatePstProfile AddPstToProfile failed – trying to determine password 22 10:12:44 595974 CreatePstProfile AddPstToProfile failed 0×80040119 [...]

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    PRB: PST Enterprise shows error message ‘Call to webservice failed’

    SYMPTOMS After installing PST Enterprise and browsing to the Client Configuration tab of the web console the user sees an error message: ‘Call to webservice failed‘. ROOT CAUSE There are two IIS handlers are missing from the web.config file. RESOLUTION On the PST Enterprise server, browse to: C:\Program Files (x86)\Barracuda\PSTEnterprise\Web Take a backup copy of web.config file [...]

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    FAQ: When are the database and tables created in PST Enterprise?

    In a new install of PST Enterprise, where no database already exists the installer code will create the database. The creation is attempted even if the named database already exists (hence DB creator rights are required), but the creation will fail as the database of the same name already exists. Subsequently when the PST Enterprise [...]

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    FAQ: Why is PstPassword.exe detected as Trojan/Virus?

    PstPassword.exe is a tool that is used by the PstEnterpriseClient to examine PST files and allow circumvention of the password protection. This allows the PstEnterpriseClient to successfully process the PST file, even if the PST file is password protected. PstPassword.exe does not modify the PST file in any way. Antivirus companies can sometimes go to [...]

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