FAQ: What are the minimum bandwidth requirements for C2C products?

    QUESTION What are the minimum bandwidth requirement for server-based products? ANSWER C2C server-based products (such as Archive One Policy and MaX Compression Server) are designed for use in LAN environments where network bandwidth is at least 10Mb/s. Whilst it is possible to run these products over a WAN-link of slower speed it is not recommended [...]

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    HOWTO: Disable IPv6

    OVERVIEW You may asked by a member of the C2C Support team to disable IPv6 in order to troubleshoot network issues. However when unchecking the IPv6 protocol on the network adapter connection settings, you may find IPv6 is still running. HOW TO STEPS To disable IPv6, please follow the instructions on the following Microsoft Knowledge Base article: [...]

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    HOWTO: Delete a single PST file from the PST Enterprise database

    OVERVIEW In Version 2.2 of PST Enterprise it is not possible to remove knowledge of discovered or processed PST files from the web site / administration console. This article outlines how to remove a PST file entry from the PST Enterprise database using standard SQL tools. HOW TO STEPS You will need a copy of [...]

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    PRB: PST Enterprise cannot process unassigned PST files

    SYMPTOMS When scanning the file system on a client workstation, unassigned PSTs files are found on disk and listed in the PST Enterprise website but they cannot be processed. The Last Status Update displays a status message of ‘Could not log into mailbox‘. ROOT CAUSE One scenario is that the PST Processing client (that runs [...]

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