FAQ: How can ArchiveOne help me with Exchange mailboxes I wish to delete?

Regular maintenance of Microsoft Exchange can improve the performance of your Exchange environment, reducing the time taken for backups and other maintenance tasks to complete. In order to optimise the performance of an Exchange server you may wish to delete mailboxes that are no longer required. Items in these mailboxes might be subject to your Organization’s [...]

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HOWTO: Create a new folder in a mailbox using ArchiveOne

OVERVIEW ArchiveOne has the capacity to create folders in the user’s Exchange mailbox. For instance, you may want to automatically create a folder ‘Archive Now’ for users to proactively manage their email. HOW TO STEPS To create a new folder for all users: Open the ArchiveOne Admin console. Right-click the Status node and select ‘Configure…’. [...]

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HOWTO: Install the ArchiveOne administration console on a separate machine

OVERVIEW The ArchiveOne administration console is used to configure and manage ArchiveOne Enterprise (Policy). By default this component is installed on the ArchiveOne server, but you can also install additional instances of the ArchiveOne admin console on any other client machine which meets the following pre-requisites: Windows XP or later, Windows Server 2003 or later 32-bit or [...]

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HOWTO: Collect tracing for the ArchiveOne Admin console

OVERVIEW You may be asked to generate a log file to diagnose an ArchiveOne Administration console issue. HOW TO STEPS Note: This involves editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Barracuda cannot guarantee that any problems resulting [...]

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PRB: ArchiveOne Admin console nodes are empty and display no data

SYMPTOMS The ArchiveOne administration console opens successfully, but no configuration data is displayed in the console nodes. For example, the Mailbox Manager lists no mailboxes and no policies are visible under the Policies node. You have confirmed the correct Configuration Server name has been specified. Examining the AOnePolSnap.log file, you see the error 0×81002746 when [...]

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PRB: ArchiveOne Admin console nodes are empty

SYMPTOMS When a user opens the ArchiveOne Admin Console, they are asked to confirm the Configuration Server before the Admin Console opens. The nodes are visible but they do not display any contents. ROOT CAUSE There may be a number of reasons as to why the user can no longer view this information in the Admin [...]

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PRB: Nodes are not displayed when the ArchiveOne Admin Console is opened

SYMPTOMS When the ArchiveOne Admin Console is opened there are no nodes shown in the left-hand pane.  In addition there is no text in the right-hand pane.  The affected users are a member of the ArchiveOneUsers group and that group has sufficient permissions to the Add-ins share on the Configuration server. ROOT CAUSE While exact cause of this [...]

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