PRB: Extended index file causing search to fail with status error -37

SYMPTOMS Searches from the ArchiveOne Admin console or from the AOneSearch website fail to complete. The following error is seen in the service tracing: 07 13:08:07 395304 @DCOM4927e310 SODPopulateVector found 124 records in repository ‘Year_2011′ code ‘Repository [Year_2011] Index num 0′ 07 13:08:07 407903 @DCOM4927e310 DetermineSearchMasterFilename::Copying index master ‘I:\Year_2011\Index\TempPartSearch_SERVER03_P_{C7009644-36B2-49E9-B443-BA7A531B88FE}\MasterFile1.a1i’ to search temp ‘I:\Year_2011\Index\TempPartSearch_SERVER03_P_{C7009644-36B2-49E9-B443-BA7A531B88FE}\TempSearch_MasterFile1.a1i’ 07 13:08:07 [...]

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HOWTO: Enable Search Archive folder for a single user

OVERVIEW The Search Archive folder is created in any archived mailboxes by default. This folder links to the Archive Search (AOneSearch) website so that the user can easily access this website from Outlook to search their archive. By default the Search Archive folder is set to be Enabled for all users, however there are some [...]

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HOWTO: Allow a user to browse and search another user’s archive

OVERVIEW If you require access to search another user’s archive, you can grant this access permission in the ArchiveOne Admin Console. The user does not have to be enabled for processing in order for another user to view their archive. HOW TO STEPS On the Archive server, open the ArchiveOne Admin console. Select the ‘Mailbox Manager’ node. Right-click the user you [...]

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HOWTO: Move the ArchiveOne Search and Retrieval website

OVERVIEW The Search & Retrieval Website is an IIS-based application that enables users to retrieve their archived items. It can be run either on the server hosting the ArchiveOne Service or on another server. For instance, if you have an externally accessible Outlook Web Access (OWA) installation and you are intending for users to connect to [...]

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HOWTO: Configure and use Browse Archive

OVERVIEW The Browse Archive functionality presents a folder hierarcy in the ArchiveOne Search website so the user can browse through a visual representation of their archive. The folders represent the original location in the mailbox the message was archived from. This information is stored in a SQL database and is synchronised on a scheduled basis. The [...]

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