FAQ: When are the database and tables created in PST Enterprise?

In a new install of PST Enterprise, where no database already exists the installer code will create the database. The creation is attempted even if the named database already exists (hence DB creator rights are required), but the creation will fail as the database of the same name already exists. Subsequently when the PST Enterprise [...]

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PRB: “MSG1260: There is a problem reading the list of mailboxes”

SYMPTOMS When trying to add mailboxes to the Mailbox Manager node in the ArchiveOne admin console, a message box appears which states: “MSG1260: There is a problem reading the list of mailboxes. You can clear the list of mailboxes by renaming the file \\CONFIGURATION_SERVERNAME\Add-ins\AOnePol\ServerData\MailboxManager.mdb then restarting the service and admin. Note: If you do rename the file, [...]

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HOWTO: Change the SQL server instance used by PST Enterprise

OVERVIEW You may wish to change the SQL instance used by PST Enterprise. For instance, you may have reached the maximum database size limit for SQL Express instances and wish to migrate to a full SQL server instance. HOW TO STEPS To change the SQL server instance: Confirm your PST Enterprise system configuration: HOWTO: Determine the [...]

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PRB: MMC error when selecting the Mailbox Manager or PST nodes in the ArchiveOne Admin console

SYMPTOMS When selecting the Mailbox Manager, PSTs Discovered and/or Uncoupled PSTs nodes in the ArchiveOne admin console, you see a MMC snap-in error: The ArchiveOne service trace shows following lines of logging: AOneMailboxManagerDatabase::Retrieve failed 0×80004005 (Record is deleted.) CAMDatabaseServer::Retrieve Retrieve from database failed 0×80004005 And the AOnePolSnap.log shows the following line of logging: Retrieve found [...]

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HOWTO: Change the SQL server instance used by ArchiveOne Enterprise

OVERVIEW You may wish to change the SQL instance used by Archive One. For instance, you may have reached the maximum database size limit for SQL Express instances and wish to migrate to a full SQL server instance. HOW TO STEPS Note: This involves editing the Windows machine registry. Using the Registry Editor incorrectly can [...]

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HOWTO: Backup the Mailbox Manager database for ArchiveOne

OVERVIEW This article explains how to back up the Mailbox Manager database for ArchiveOne. You may be advised to do this by your C2C Support Representative before making changes to the Mailbox Manager. HOW TO STEPS Close the ArchiveOne Admin console if this is open. Open the Microsoft Services Console (services.msc). Stop the service named: [...]

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HOWTO: Delete auditing data from the SQL database

OVERVIEW Auditing data may be stored in an SQL database. If you are using an SQL Express instance, the maximum database size is restricted to 10GB. If the database is nearing the maximum size limit, you may wish to delete older audit data to create free space. HOW TO STEPS On the SQL server hosting [...]

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HOWTO: Clear out the PST Enterprise database

OVERVIEW In some cases it is useful to be able to clear out (reset) the PST Enterprise database and begin the discovery process anew. Note, this does not reset any PST data. All processing done up to the point of clearing the database is still valid. The product has the ability to do this function [...]

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