INFO: The _PoliciesCheckFiles folder in ArchiveOne

In the ArchiveOne installation directory resides the _PoliciesCheckFiles folder, by default C:\Program Files (x86)\Barracuda\Archive One\ServerData. A number of useful ‘Check Files‘ are written to this location: Message_XXXX.log Policies_XXXX.log Repositories_XXXX.log Zip_XXXX.log MessageToBeSkipped.mdb All Check Files follow a naming convention where they are appended with an 4 digit ID which relates to the thread ID in the [...]

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HOWTO: Enable and gather logging for PST Enterprise Client issues

OVERVIEW When troubleshooting issues with the PST Enterprise Client, you may need to collect log files from the client machine. This process will explain how to enable logging, where to find the log files and how to disable logging again for the PST Enterprise Client. HOW TO STEPS This process will provide a detailed log [...]

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HOWTO: Collect tracing for the ArchiveOne Admin console

OVERVIEW You may be asked to generate a log file to diagnose an ArchiveOne Administration console issue. HOW TO STEPS Note: This involves editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Barracuda cannot guarantee that any problems resulting [...]

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HOWTO: Gather Access Security Manager tracing for troubleshooting

OVERVIEW This process will explain how to enable logging, where to find the log files and how to disable logging again for Access Security Manager (ASM). HOW TO STEPS On the client machine where you are running ASM, Open the Registry Editor by running ‘regedit’. Navigate to:  HKEY_CURRENT_USER\Software\C2C Systems\Access Security Manager\Settings Modify the DWORD ‘trace‘ to value ‘2‘. [...]

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