PRB: “MSG1260: There is a problem reading the list of mailboxes”

SYMPTOMS When trying to add mailboxes to the Mailbox Manager node in the ArchiveOne admin console, a message box appears which states: “MSG1260: There is a problem reading the list of mailboxes. You can clear the list of mailboxes by renaming the file \\CONFIGURATION_SERVERNAME\Add-ins\AOnePol\ServerData\MailboxManager.mdb then restarting the service and admin. Note: If you do rename the file, [...]

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PRB: Unable to retrieve archived messages via URL after a user is migrated from Exchange 2003 to Exchange 2007 or 2010

SYMPTOMS When attempting to retrieve an archived message via the Search & Retrieval website for a user who has been migrated to an Exchange 2007 or 2010 server, the following error is displayed (variables have been indicated in the top section by using fully capitalized descriptions): Request Url: http(s)://HOSTNAME/LINK/TO/ARCHIVED/MESSAGE User host address: IPADDRESS User: USERNAME EX [...]

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HOWTO: Backup the Mailbox Manager database for ArchiveOne

OVERVIEW This article explains how to back up the Mailbox Manager database for ArchiveOne. You may be advised to do this by your C2C Support Representative before making changes to the Mailbox Manager. HOW TO STEPS Close the ArchiveOne Admin console if this is open. Open the Microsoft Services Console (services.msc). Stop the service named: [...]

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PRB: Mailbox Manager displays mailboxes in ‘Large Icon’ view

SYMPTOMS When you view the Mailbox Manager the results window displays ‘large icons’.  You do not see the detailed columns of additional data related to the mailbox such as ‘Enabled for Processing’, “List of users…’, etc. ROOT CAUSE At this point in time there is no known cause for the console displaying the information incorrectly. [...]

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HOWTO: Add users to the Mailbox Manager

OVERVIEW In order to run a policy against users to archive their email, you will first need to add the users to the Mailbox Manager list. You can then create policies to carry out actions against these defined users’ mailboxes. HOW TO STEPS To add users to the Mailbox Manager: On the archive server, open [...]

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