HOWTO: Change the ArchiveOne Users group name

OVERVIEW During the install process you are prompted to create a user group for ArchiveOne. By default the security group name is ‘ArchiveOneUsers’. At some point you may wish to change the name of this ArchiveOneUsers group, for instance you may wish to update this to follow your existing naming conventions. HOW TO STEPS Note: This involves [...]

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PRB: Unable to retrieve archived messages via URL after a user is migrated from Exchange 2003 to Exchange 2007 or 2010

SYMPTOMS When attempting to retrieve an archived message via the Search & Retrieval website for a user who has been migrated to an Exchange 2007 or 2010 server, the following error is displayed (variables have been indicated in the top section by using fully capitalized descriptions): Request Url: http(s)://HOSTNAME/LINK/TO/ARCHIVED/MESSAGE User host address: IPADDRESS User: USERNAME EX [...]

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PRB: Search and Retrieve Folders not appearing in mailbox

SYMPTOMS After running a policy against enabled mailboxes the user does not see the ‘Search Archive‘ and ‘Retrieved Messages‘ folders in their client mailboxes. ROOT CAUSE The configuration is incorrect. RESOLUTION In order for the ‘Search Archive‘ and ‘Retrieved Messages’ folders to appear in the end-user mailbox they need to be enabled in the Mailbox Manager. [...]

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