HOWTO: Create a MAPI profile using the MFCMAPI tool

OVERVIEW You may wish to use MFCMAPI to create a MAPI profile when this can’t be done from the Mail option in Control Panel. This static MAPI profile may then be used for diagnostic purposes. N.B. You must be using Exchange 2010 to follow the below process. You will need to disable encryption to use the [...]

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INFO: Exchange connectivity issues

ArchiveOne makes connections to Exchange for various reasons: When starting the ArchiveOne service Archiving data from users mailboxes, the journal mailbox or Public Folders Restoring items to mailboxes or Public Folders This KB article  provides a guide to the various Exchange connectivity issues and their resolutions.  If they are related to the operations listed above, check [...]

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HOWTO: Configure ArchiveOne to use a static MAPI profile

SUMMARY In some circumstances it can be useful to force the ArchiveOne or MaX Compression service to use a specific (precreated) MAPI profile for processing. MAPI profiles can be manually created using the Profman2 tool (see HOWTO: Create a MAPI profile using the Profman tool), or using the ‘Mail’ application in ‘Control Panel’. Note: This involves [...]

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HOWTO: Create a MAPI profile using the Profman tool

OVERVIEW You may wish to use Profman to create a MAPI profile when this can’t be done from the ‘Mail’ option in Control Panel. This static MAPI profile may then be used for diagnostics. HOW TO STEPS To manually create a new MAPI profile: On the archive server, log on as the ArchiveOne service account, the [...]

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PRB: Policies report a licence error after an ArchiveOne upgrade

SYMPTOMS After upgrading to a later version of ArchiveOne, you see an error in the first phase when running a policy: “There is a problem with your license key.” and the second phase reports: “The service is unable to login.” This is not necessarily a license error. If you have not changed the current system architecture [...]

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PRB: PST Enterprise cannot process unassigned PST files

SYMPTOMS When scanning the file system on a client workstation, unassigned PSTs files are found on disk and listed in the PST Enterprise website but they cannot be processed. The Last Status Update displays a status message of ‘Could not log into mailbox‘. ROOT CAUSE One scenario is that the PST Processing client (that runs [...]

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