PRB: Message fails to retrieve with “ACSS_UPDATE_SEARCH_FAILED” error

SYMPTOMS Retrieving an archived message fails via the Quick Link Client. The following error can be seen in trace: InterpretWebServiceResponse:Error message ‘Failed to find message in archive with AOne Server Status of ACSS_UPDATE_SEARCH_FAILED.’ RetrieveMessage returned status 35 The following can be seen in the service trace: GetCurrentMasterIndexNumber: failed to get master index number file because [...]

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HOWTO: Configure ‘Soft Fade’ for the Quick Link Client

OVERVIEW The Quick Link Client is an Outlook add-in which allows users to retrieve mail from the archive by double-click on an archived message to open it. This invokes the add-in and triggers the retrieval from the archive server, displaying the retrieved message to the user in Outlook. This process does not overwrite the existing [...]

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HOWTO: Migrate repositories from Cloud Storage to Local Storage

OVERVIEW ArchiveOne repositories can be stored in various cloud storage services (C2C CloudDR, C2C CloudStorage, Amazon S3 CloudDR or Amazon S3 Cloud Storage). For CloudDR (C2C or Amazon S3) the process for converting from cloud to local (or vice versa) is a simple task achievable in the Admin Console. See [ARTICLE NAME TBC] for a [...]

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INFO: How the Quick Link Client works

The ArchiveOne Quick Link Client (QLC) is an Add-in for Microsoft Outlook that gives end users ‘seamless’ access to their archived email. Versions of Outlook supported by the QLC can be found here and details of how to deploy the QLC can be found here. When a user is working with their email in Outlook, they expect [...]

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INFO: Methods for Retrieving Archived Messages

INFORMATION There are four methods an end user may utilize when attempting to access an archived message: Double-clicking on the archive “stub” in the message list window in Outlook. The result is that the message is displayed natively in Outlook, identical to how non-archived messages would be displayed. This method requires that either the Quick Link [...]

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HOWTO: Retrofit Message Stubs for Direct Access (to speed up retrievals)

OVERVIEW With the release of ArchiveOne Enterprise (Policy) 5.6.2, the Quick Link Client introduced the ability to bypass the background search and locate function it used in previous versions to locate messages in repositories.  The net result of this added functionality was a significant increase in end user retrieval performance when using the Quick Link [...]

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