PRB: Quick Link Client Add-In not Loading in 64-bit Versions of Outlook

PROBLEM You have installed the ArchiveOne Quick Link Client add-in for a 64-bit version of Outlook but when you start Outlook the add-in is not loaded. SYMPTOMS When you try to retrieve an archived message the retrieval does not happen instead it just opens the stub message. In Outlook 2010/2013, Click the File tab Click Options. Click on Add-Ins. The AOnePolClient Addin is not [...]

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HOWTO: Publish the C2C custom forms using the Quick Link Client

OVERVIEW The archived message ‘A’ icon in Outlook is provided by an Outlook custom form. You can configure ArchiveOne to attempt to publish the ArchiveOne custom forms to the Personal Forms Library automatically. Alternatively to manually publish the custom form, see: HOWTO: Manually publish the C2C custom forms to the Organizational or Personal Forms Library [...]

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PRB: Retrievals using the Quick Link Client fail with error 0×80040605

SYMPTOMS When a user attempts to retrieve a message from the archive in Outlook via the Quick Link Client, the message fails to retrieve. The user is able to successfully retrieve the message using the URL link. In the Quick Link Client log file, you can see the error: CMessage::Populate CMAPILargeProperty->AddToObject failed tag: 0x1000001f, hr: [...]

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HOWTO: Enable MSI logging for the ArchiveOne Client installation

OVERVIEW When troubleshooting installation or uninstallation issues for the ArchiveOne Quick Link Client or Laptop Client, you may need to enable MSI logging. HOW TO STEPS To run the MSI with logging: Open a command prompt and type the command: msiexec /i “PathToMSI” /l*v “PathToLogs“ where PathToMSI is the full folder path to the .MSI file, and PathToLogs [...]

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PRB: ArchiveOne Quick Link Client retrievals fail since upgrading

SYMPTOMS You have recently upgraded the ArchiveOne installation and deployed the new Quick Link Client to workstations. Archived messages can no longer be retrieved with the new version of the Quick Link Client. However, users with the previous version of the Quick Link Client are able to retrieve archived messages successfully. Checking the ArchiveOne service [...]

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