FAQ: How can I export to PST from the archive?

To export messages from the archive to a PST file, you can run an archive search and choose the option to retrieve to PST. For more information on how to search the archive, see: HOWTO: Configure and perform an archive search in ArchiveOne Policy or ArchiveOne Express or HOWTO: Configure and perform an archive search [...]

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HOWTO: Retrieve messages from the archive to a PST

OVERVIEW You may wish to retrieve messages from the archive to a PST to distribute to another user or third party. This can be done by running an archive search from the ArchiveOne Admin console and choosing to retrieve the resulting messages to a PST file. HOW TO STEPS To retrieve search results to a [...]

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HOWTO: Stop the URL retrieval link showing in archived messages

OVERVIEW You may wish to hide the retrieval link in message stubs if you do not wish users to attempt this retrieval method. This will force users to exclusively use the Quick Link Client or Laptop Client. You may choose to do this if for instance, you don’t use Outlook Web Access in your Organization. HOW [...]

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HOWTO: Retrofit Message Stubs for Direct Access (to speed up retrievals)

OVERVIEW With the release of ArchiveOne Enterprise (Policy) 5.6.2, the Quick Link Client introduced the ability to bypass the background search and locate function it used in previous versions to locate messages in repositories.  The net result of this added functionality was a significant increase in end user retrieval performance when using the Quick Link [...]

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PRB: Search and Retrieve Folders not appearing in mailbox

SYMPTOMS After running a policy against enabled mailboxes the user does not see the ‘Search Archive‘ and ‘Retrieved Messages‘ folders in their client mailboxes. ROOT CAUSE The configuration is incorrect. RESOLUTION In order for the ‘Search Archive‘ and ‘Retrieved Messages’ folders to appear in the end-user mailbox they need to be enabled in the Mailbox Manager. [...]

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