PRB: Search results miss some archived items

SYMPTOMS A user can see an archived message in their mailbox and can retrieve the item. However they are unable to locate this item via any search method (the ‘Search Archive’ page or via the ‘Archive Search’ node of the console). The repository is confirmed to be correctly configured and index files are not missing. [...]

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HOWTO: Run an archive search in ArchiveOne for Files

OVERVIEW The following article explains how to run an archive search in the ArchiveOne for Files Management console. HOW TO STEPS On the Data Processing server, open the ArchiveOne for Files Management console. Click the ‘Search’ node in the left hand pane. The right hand pane will now display the search criteria selection page. Enter the [...]

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HOWTO: create a policy to search a specified folder and all of its subfolders

OVERVIEW This article will explain the criteria settings necessary to restrict a policy to examine a particular folder and all of its subfolders. HOW TO STEPS On the Archive server, open the ArchiveOne Admin console. Right-click the ‘Policies’ node and select ‘New…’. Click the ‘Search Criteria’ button. Click the ‘Folder’ button. Under ‘Property’ select ‘Folder Path’. Under ‘Conditions’ choose [...]

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