PRB: Failure in AOneDA test “ArchiveOne Deployment Analyzer is unable to download latest tests”

SYMPTOMS The ArchiveOne Deployment Analyzer is unable to download the latest test definitions. Barracuda periodically update and produce new tests for the AOneDA. AOneDA will attempt to check for and download any revised tests on startup. ROOT CAUSE AOneDA is unable to connect to FTP site “ftp://ada.c2c.com/Updates/2_7” (AOneDA v2.7 is shipped with ArchiveOne v7.0) or “ftp://ada.c2c.com/Updates/2_5” [...]

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PRB: Failure in AOneDA test “The service is unable to deliver performance data to Barracuda”

SYMPTOMS The ArchiveOne Deployment Analyzer is unable to submit performance data to Barracuda successfully. ROOT CAUSE Barracuda collect performance metrics and version information from your installation of ArchiveOne. If the ArchiveOne server is unable to connect to “http://update.c2c.com/VersionCheck/Check.asmx” this submission fails. RESOLUTION Ensure that you can access http://update.c2c.com/VersionCheck/Check.asmx via a web browser on the ArchiveOne server [...]

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HOWTO: Manually run the System Health report

OVERVIEW System Health tests are run every day at 6:00 AM by default. These tests include testing connectivity to exchange and the ability to search the indexes and retrieve from the archive repositories, among other things.  Sometimes when you are troubleshooting an issue with the functionality of ArchiveOne the support engineer will ask you to [...]

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HOWTO: Exclude a test from the System Health report

OVERVIEW It is possible to exclude certain tests from being run by the System Health report. You may wish to exclude tests which are warnings or errors that you know you can safely ignore on your environment or are not relevant to you. HOW TO STEPS To exclude specific tests, Open the ArchiveOne Admin console. [...]

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