HOWTO: Gather advanced Max Compression Client tracing for troubleshooting

OVERVIEW This process will explain how to enable logging, where to find the log files and how to disable logging again for the MaX Compression Client. HOW TO STEPS Note: This involves editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to [...]

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HOWTO: Enable advanced tracing and collect log files for an ArchiveOne (Compliance) technical issue

OVERVIEW This process will explain how to enable Advanced tracing, save and submit the trace logs and how to subsequently reset the trace level for ArchiveOne Compliance. HOW TO STEPS To enable Advanced tracing: On the archive server, open the ArchiveOne Enterprise (Compliance) Admin console.* Check no archiving is currently running by right-clicking the ‘Status’ node and selecting [...]

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HOWTO: Enable ‘Level 5′ tracing for ArchiveOne Enterprise

OVERVIEW This article outlines how to enable ‘Level 5’ (developer) tracing for the ArchiveOne service when advised to do so by your C2C Support Representative. HOW TO STEPS Note: This involves editing the Windows machine registry. Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct [...]

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HOWTO: Enable logging for the ArchiveOne installation

OVERVIEW In order to troubleshoot issues during installation, you may need to configure MSI and/or C2C-specific logging. HOW TO STEPS To enable Windows Installer logging: Open a command prompt. Navigate to the directory that contains the installer. Run the installer .exe file with the switches: /v”/l*v C:/setup.log”: e.g. installer.exe /v”/l*v C:/setup.log” Note: the sequence is [...]

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HOWTO: Enable advanced tracing and collect log files for an ArchiveOne (Policy or Express) technical issue

OVERVIEW This process will explain how to enable Advanced tracing, save and submit the trace logs and how to subsequently reset the trace level for ArchiveOne Enterprise Policy or ArchiveOne Express. HOW TO STEPS To enable Advanced tracing: On the archive server, open the ArchiveOne Admin console.* Check no policies are currently running by right-clicking the ‘Policies’ [...]

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HOWTO: Gather Quick Link Client tracing for troubleshooting

OVERVIEW This process will explain how to enable logging, where to find the log files and how to disable logging again for the ArchiveOne Quick Link Client. HOW TO STEPS On the client PC which is experiencing the issue, open the Registry Editor by running regedit. Navigate to:  HKEY_CURRENT_USER\Software\C2C Systems\AOnePolClient\Settings Modify the DWORD ‘trace‘ to value ‘2‘. If [...]

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